Your Questions Answered
Once I have placed an order how long will it take for my oil to arrive?
We will usually deliver to you within 3 to 5 days. However, during busy times it could take a little longer.
If you need a quick delivery, please make sure you state this when you place your order.
To make sure you never run out it's a good idea to keep checking your oil level or sign up to Planned Delivery.
How do I know how much oil was delivered?
Our tankers have the technology to monitor all deliveries. So once your oil has been delivered, you will receive a print out of the precise amount dispensed.
These meters are regularly checked by Trading Standards.
Can you make unattended deliveries?
Providing we can safely access to your tank to fill it, you don't need to be present when we deliver your fuel.
Do you have different sized delivery vehicles?
Yes, we have four, six and eight wheeled tankers. So whatever your requirement we have the capability to deliver a variety of fuels to most locations.
If you live in a remote or restricted area, please let us know and we'll send an appropriate vehicle for your delivery.
How do I pay for my order?
Scottish Fuels accept Direct Debit, cheques, credit/debit cards or you can pay via internet or telephone banking. Remember you can better manage the cost of your heating oil year with our Budget Payment Scheme.
Can I get my bill electronically?
To switch to einvoicing email email@example.com with your name and account number and we'll do the rest.
What if I discover a leak or spill?
Your first call should be to your tank manufacturer.
In the meantime, there are some simple steps you can take to try and prevent any substantial damage.
- Rubbing soap on a the crack can act as a temporary fix for smaller cracks.
- Products such as a clay based leak sealing putty can also temporarily seal the crack/leak. You should then look to organise a tank replacement.
- Finally, you should contact the 24-hour Environment Agency's UK Pollution Incident hotline on 0800 80 70 60.
You can also find further useful advice at www.environment-agency.gov.uk